Refund Policy

1. Subscription Payments

All subscription fees are billed in advance and are non-refundable except as expressly stated in this policy.

You may cancel your subscription at any time. Once cancelled, your subscription will remain active until the end of your current billing period. No further charges will be made after cancellation.

2. Free Plan

ProspectFlows offers a free plan with limited search credits so users can evaluate the platform before purchasing a paid subscription.

3. Refund Eligibility

Refund requests may be considered under the following circumstances:

• Duplicate or accidental charges.
• Incorrect billing due to a processing error.
• Unauthorized or fraudulent transactions (subject to verification).
• A technical issue on our platform that prevented you from accessing or using the service, where our support team is unable to resolve the issue within a reasonable timeframe.

Refund requests should be submitted within 7 days of the original payment.

4. Non-Refundable Situations

Refunds will generally not be provided for:

• Change of mind after purchase.
• Failure to cancel a subscription before renewal.
• Partial use of a subscription period.
• Unused search credits.
• Accounts suspended or terminated for violating our Terms of Service.
• Dissatisfaction with search results where the platform functions as intended.

5. Search Credits

Search credits are allocated according to your subscription plan.

Unless otherwise stated:

• Search credits expire at the end of each billing cycle.
• Unused credits do not roll over.
• Search credits have no cash value and cannot be exchanged for cash or transferred to another account.

6. Chargebacks

If you believe you were charged incorrectly, please contact our support team before initiating a chargeback with your bank or card issuer. We are happy to investigate and resolve billing issues promptly.

7. How to Request a Refund

To request a refund, please contact our support team with:

• Your account email address
• Transaction ID or invoice number
• Date of purchase
• Reason for your request

Our team will review your request and respond as quickly as possible.

8. Policy Changes

We may update this Refund Policy from time to time. Any changes will become effective immediately upon publication on this page.

If you have any questions regarding this Refund Policy, please contact our support team.